News, views and events
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Welcome back to those who've been relaxing over the summer. It was an interesting week as we're continuing to see signs of a technology driven societal shift. Noworkmates has launched to connect the isolated self-employed, and Amazon is bringing the Internet of Things to the consumer with Amazon Dash - find out more in this week's Reflections.
We've got two great events for you, one online and one at Rich Mix. Sign-up to hear how Bona can help you learn how to improve your customer service, and we're excited about our e-Innovation event on 20th September, and would love for you to join us.
Please join KPIT and SAP for their Live Webinar and Q&A on Thursday 15th September from 2-3pm GMT. Perfecting your Customer Service will showcase how Bona, leaders in hardwood floor care products, has been driving innovation through it's work with SAP Hybris solutions, to provide the ultimate customer experience. Hear from: - Richard Goering, VP of Sales and Operations, Bona
- Todd Schutte, Director of Training, Bona
- Valerie Patmore, Director, Hybris Solutions
And find out how real-time exceptional customer service can impact your brand, how you can speed up call resolution significantly with effective technology and how fast, accurate search results and in-memory analytics can help address customer issues via social, web, phone, and self-service channels in record time. Please register for your free access to the webinar so we know who will be joining us on the day. Click here for more details and to sign up.
If you're interested in innovation, how to build a culture where it works and want to know more about the technology that can help transform your business, then sign up for our new event e-Innovation: The New Era of H2H on Tuesday September 20th at Rich Mix from 1:30pm to 6:00pm. Book your ticket now, and hear from: - Nick Lansley, Innovation Insider
- David Smith, Director Omnichannel, GS1 Global
- Adrian Moss, Monetate
plus a range of technology innovators, with developments that can help your business to grow, including Airport and GoInStore.While you're here, see what you think of our reflections on last week's news and check out anything you might have missed, below.
Julie Jones
Editor at Mixing Digital
Reflections: the Internet of Things – what is it good for?
There has been an increasing amount of noise about the Internet of Things over the last few years, and we’ve been told it’ll do everything from control the heat and light in our homes, order us food when we’re out, even control our cars. But it’s early days yet, and for many it has felt like a repeat of marketers once again over promising and underdelivering.
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NMPi launches new Analytics service
Digital advertising agency NMPi has announced the launch of its expert Analytics service.
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HSBC launches selfie-enabled financial services
HSBC has launched a mobile app which allows business customers to open an account using a selfie. The app uses facial tracking technology to take a headshot, which is then compared with other ID documents uploaded by the customers, such as a passport
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Uber partners with Visa in loyalty discount scheme
Uber is to start giving its users $10 off rides if they book with a Visa card.
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Joules appoints chief customer officer
Joules has appointed a chief customer officer as part of a restructuring of its marketing and ecommerce teams as it looks to grow the business.
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Amazon Dash launches in the UK
UK shoppers can now order from Amazon using its wi-fi and Internet of Things connected Amazon Dash Button.
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New site links self-employed within the “gig economy”
NoWorkMates.com wants to build an online community where the UK self-employed can freely promote their businesses and skills, connect with each other to grow their businesses, offer advice and support, and build social networks locally and nationally.
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Burberry rated top for mobile commerce
Burberry has been rated the top multichannel retailer for its mobile commerce offering, in a new report published this week.
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Consumers ready for IoT smart shopping within two years
More than half of UK consumers say they’ll be ready within the next two years for a new age of smart shopping, in which devices connected via the Internet of Things will reorder items as they run low, a new study suggests.
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Benchmark your email personalisation
Don’t forget to complete the Smart Insights survey. Complete it anonymously and receive a free copy of the final report, which should help you benchmark your performance, and find ways to increase email relevance and sales.
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